PRIVACY POLICY
ROLZARYA (“we,” “us,” “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website (“ROLZARYA”), make a purchase, or engage with us in any form. By accessing the Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Information provided directly by you, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Account login credentials
- Payment information (processed securely through third-party payment providers; we do not store full card details)
b. Order & Transaction Data
- Product selections
- Order history
- Delivery preferences
- Communications regarding your purchase
c. Automatically Collected Data
When you browse the Site, we may collect:
- IP address
- Browser type and version
- Device identifiers
- Pages visited and time spent
- Referring website
- General geographic location
Collected through cookies, analytics tools, and similar technologies.
d. Communication Data
Any messages, inquiries, or customer service interactions, including email and chat communications.
e. Marketing & Analytics Data
- Preferences for marketing communications
- Engagement history with ads or newsletters
- Information gathered through cookies, pixels, and tracking tools
2. How We Use Your Information
We use the information we collect for the following purposes:
a. Order Fulfillment & Customer Service
- Processing and confirming your orders
- Coordinating production and delivery
- Communicating about your order status
- Providing support and resolving issues
b. Improving Our Services
- Enhancing site functionality
- Optimizing user experience
- Understanding product interest and demand
- Conducting internal analytics
c. Marketing & Communications
- Sending promotional emails, updates, and offers (only if you opt in)
- Delivering personalized marketing content
- Measuring advertising performance
d. Security & Fraud Prevention
- Protecting customer accounts
- Verifying transactions
- Monitoring suspicious or unauthorized activity
e. Legal & Compliance Purposes
- Meeting tax, accounting, and regulatory obligations
- Complying with lawful requests from authorities
3. Sharing Your Information
We do not sell your personal information.
We may share information only with trusted third parties who help us operate our business:
a. Service Providers
- Payment processors
- Shipping carriers
- Website hosting and security providers
- Customer service systems
- Marketing and analytics platforms
These partners are required to protect your information and use it only for services performed on our behalf.
b. Legal Compliance
We may disclose information if required by law, regulation, or court order.
c. Business Transfers
If ROLZARYA undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction.
4. Cookies & Tracking Technologies
We use cookies, pixels, and tracking tools to:
- Improve site performance
- Personalize your experience
- Analyze browsing behavior
- Deliver relevant advertisements
For more details, please refer to our Cookie Policy.
5. Data Storage & Security
We implement strict security measures to protect your data, including:
- Encrypted payment processing
- Secure server infrastructure
- Restricted employee access
- Regular cybersecurity audits
While we strive to protect your data, no system is 100% secure.
By using the Site, you acknowledge the inherent risks of transmitting data online.
6. International Transfers
If you access our Site from outside our operating country, your information may be transferred and processed in a different jurisdiction. We ensure that any cross-border transfers comply with applicable privacy laws.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications
- Request a copy of your data
- Restrict or object to certain processing
- Withdraw consent at any time
To exercise any of these rights, contact us through the Site’s support channels.
8. Marketing Preferences
You may subscribe or unsubscribe from marketing communications at any time by:
- Clicking “unsubscribe” in email footers
- Updating your account preferences
- Contacting our customer service team
Unsubscribing from marketing does not affect transactional emails related to orders.
9. Children’s Privacy
Our Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we learn that information has been collected from a minor, we will delete it promptly.
10. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Maintain customer records
- Meet legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted.
11. Third-Party Links
Our Site may contain links to external websites.
We are not responsible for the privacy practices, content, or policies of third-party sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Business developments
- Enhancements to our services
Continued use of the Site constitutes acceptance of those changes.
13. Contact Us
For questions regarding this Privacy Policy or your data, please contact us using the communication channels listed on our Site.